Information Management

Information Management

Due to the government’s policy on streamlined operations, transparency, accountability, accuracy and reliability; as well as the rapid and constant development of information technology, I-EA-T realizes the need for adjustment in order to achieve greater operational efficiency and sustainable self-reliance. To reach such achievements, I-EA-T has devised information management policies, as follows:

1. Policy on Information Infrastructure

To ensure the unanimity of all activities, implementations, plans, and projects that incorporate information technology (IT) – using the IT Master Plan as a guideline as well as a mechanism to supervise, review, and evaluate the currently employed IT, in order to optimize efficiency and cost-effectiveness

2. Policy on Human Resource Development

To facilitate the development of IT personnel’s capabilities in planning and supervising contract projects on IT system maintenance
To ensure the adoption of information technology in the improvement of human resource knowledge and skills

3. Policy on Information Technology Development for Enhanced Service

Efficiency

• To utilize IT in management and service provision for enhanced efficiency
• To encourage the general public and industrial operators to use electronic devices in communicating with I-EA-T via the Internet

4. Policy on Data Communications Network Development

• Ensure the adoption of robust and efficient supporting networks, network security system and measures, as well as appropriate and high-quality network equipment that can accommodate existing and future operational systems
• Support personnel to improve knowledge and capabilities in the maintenance of data communications network
• Support the use of backup networks

I-EA-T utilizes information and communication technologies (ICT) in the following tasks/plans/implementations:

Enhancement of efficiency in management, operations, and service provision to industrial operators, through the use of ICT in the maintenance and improvement of overall operational systems

   1.1) Executive Information System (EIS) Development Plan

   1.2) Reporting and Processing System Development Plan

   1.3) Enterprise Resource Planning (ERP) System Development Plan

   1.4) Back-Office Internal Control and Audit System Development Plan

   1.5) Risk Management System Development Plan

2. Improvement of I-EA-T’s internal and external data services

   2.1) Thailand’s Asian Single Windows Supporting Network Development Plan, which includes the Operational System Integration (internally and externally) and the Web Portal Development projects

   2.2) ICT-Based Public Information Service Development Plan

   2.3) Internal Information Service Development Plan [e.g. intranet website and search engine]

3. Execution of business and organizational management

   3.1) Development Plan to Link Customer Relationship Management (CRM) Information System to the Industrial Operators’ Data

   3.2) Information System and Logistics Database Development Plan

   3.3) Operational System Maintenance Plan [e.g. e-Permission and Privilege (e-PP), and e-Report]

4. Establishment of a knowledge-based society

   4.1) Knowledge-Based System (KBS) Development Plan, which includes the Knowledge Management (KM) Development, the e-Learning, and the e-Library projects

   4.2) ICT Skills Development Plan for Personnel

5. Development of a Geographic Information System (GIS) under the Geographic Information System Development Plan

6. Improvement of ICT infrastructure efficiency

   6.1) Server maintenance

   6.2) Maintenance of the new Enterprise Network 2008-2011, to ensure continuous operational stability

   6.3) Improvement of the Electronic Mail System

   6.4) Improvement and expansion of Internet, Intranet and Extranet applications

   6.5) Procurement of additional computer equipment

   6.6) Maintenance and procurement of replacement computer equipment

I-EA-T has placed emphasis on the accuracy, completeness, reliability, and timeliness of information, to ensure quick and correct decision-making. Therefore, both internal and external communication channels were established in a systematic and efficient manner. As for internal communications, top management and employees at all levels have a fast and convenient access to Intranet, enabling efficient and effective coordination for the accomplishment of organizational goals.

For external communications, I-EA-T offers a communication platform and ample information via its official website at www.ieat.go.th. Apart from links to websites of other relevant agencies – such as the Customs Department and the Department of Employment; I-EA-T website also provides online services for the application of industrial operation approval and permission. In addition, to strengthen mutual relationships and foster correct understanding with external parties, I-EA-T continuously submits performance reports to a number of institutions, as specified in its rules and regulations, in an on-time manner.

With an in-and-out control system (or data capturing) and a data processing system, I-EA-T has clearly specified the assignment of roles and responsibilities, as well as the power and authority of ICT-related personnel and agencies. Furthermore, it has established multiple levels of data security, allowing only authorized persons to access specific files or programs.